January 2024 - Present

May 2022- December 2022

• Conducted 10+ UXR interviews, competitor analysis and prioritized solutions through PRDs for a new user segment

• Collaborated with a team of 15+ designers, engineers, AR specialists and an external production agency to create a stable working prototype, demo video and showcased to 200+ executives and global partners 

• Identified the root cause for spike in a specific utterance metric impacting 14M+ users by analyzing data on Kibana and enquiring with 10+ international stakeholders

• Launched product marketing campaign by identifying, integrating tools and consolidating content for 10M+ users

• Brainstormed and consolidated ideas for the futuristic advancement product roadmap for Bixby(AI voice assistant) 

September 2022- August 2023

Graduate Teaching Assistant for EMGT7374 : Digital Product Design and Management  and EMGT5220: Engineering Project Management

• Manage and moderate in-class activities by coordinating with students in various groups and professor

• Strategize , lead discussions and implement changes in course material by understanding the class requirements

• Assist and provide feedback on submitted work and proposals to class project groups

• Clarify subject related questions via mail, chat and office hours

January 2020 - August 2021

• Increased web product performance by 97% after creating a road map for analyzing API metrics to track latency, usage and uptime, followed by reporting insights in Excel for API optimization before every release

• Launched Android and iOS Mobile Application product within 2.5 months by benchmarking client-side performance metrics, and coordinating with 5 cross-functional teams with 30+ members following agile

• Completed the automated testing suite using Selenium framework in Java with 1300 test cases to reduce regression duration and manual intervention by 80%

• Received Star of the Month Employee Award (November 2020) within 3 months of being a full-time employee and secured International Software Testing Qualifications Board (ISTQB FL) certification